you
my name is JP merchant I'm the owner of
bright star care of white plains in
Weston County New York everybody stuck
here for about four-and-a-half years now
the appeal of home care was not there
additionally and after I learned more
about it the opportunity to help people
out
seniors and the fact that you can have a
profitable and a reputable business and
a good model behind it appealed to me
quite a bit
what attracted me to bright star was the
models and the systems they had in place
so it was different than the other
businesses I was looking at in terms of
home care there was a passion behind
bright store I can see that when I had
met the folks at bright start the
systems were well-designed and I thought
that it was a better model of another
than other home care agencies the
recruiting systems the care givers how
we include them the Olymp the term as
far as a year of experience that's
required to be a bright star care
caregiver that appealed to me the ABS
systems that was the software system
when we process our payroll in all of
our HR that was far better than any
other model that I had seen as well
what separate bright star care from the
competitors number one was the passion
behind the brand when I went to research
and when I went to visit the other
companies bright star stood out because
they think I generally care about what
they were doing
not just from a monetary perspective but
the passion behind delivery of services
and I did not find that with the
competitors what the passion to me means
to me is that everybody from the top of
bright star as far as Shelley down to
people in the fields as Doug
it means attitude but they generally
care about what they're doing and the
services they're delivering so whether
you're a owner bright star whether you
work in the field rice don't all work in
the offices there is a sense that we
actually care about the kid about the
care we're providing to me
the qualities that make one a successful
price store franchisee number one is
passion passion what you're doing
number two implementing the systems that
bright star has created and falling into
the best you can and number three caring
about your people people that you hire
in the office and people who are in the
field working for you
well a year from now I would like to see
myself double in revenue but I also want
to have a more of a dedicated staff a
bigger staff I should say in the office
because we need that to keep them to
make sure our quality of care is
continuous
well of the most about my job is the
ability to wake up every day and having
the ability to help people not just
seniors but my staff in the office my
staff in the field its able to impact
their lives
the advice I would give someone who's
looking to buy into Weiss are care
franchises don't do this for the money
because money will come and go if you
don't have the passion for delivering
quality care and actually caring about
people that you're affecting money will
not be there for long so you have to
really want to be in this business for
the right reasons which is number one
care for people that you are servicing
and care for you employees
the keys to success for a new lifestyle
owner I believe is number one sales to
be out there selling your model selling
your business to people preset in the
market implementing bright stars
policies in terms of how to do business
and hiring the right people
the bright star care community of
franchisees it's one I think it's the
one of the core strengths of bright star
itself to have so many different owners
with vast experiences and different
experiences coming together to basically
provide the same type of care throughout
all 38 states that white stars part of
so you have a very talented the respite
pool of people who have done many things
in the past were not coming together to
provide quality care and they're sharing
their stories and their lives and their
successes and most importantly their
failures with you that's what makes us
unique and we're all trying to do the
same thing which is provide the best
care possible to our loved ones
you