The History of BrightStar Franchising
Paving the Way for A Higher Standard of Care
At BrightStar Franchising, we know how overwhelming the responsibility of caring for a family member can be. Our founder and CEO, Shelly Sun began her journey in 2001 after having a personal experience looking for quality, trustworthy care for “Grandma Pat.”
After Grandma Pat passed away, Shelly spent time reflecting on what she was originally looking for all along – a caring company that offered 24/7 service and the full range of non-medical and medical care. She knew that families looking for care deserved more, which is what led to the creation of BrightStar Care in 2002.
In 2005, Shelly was experiencing great success with the first BrightStar Care location in Gurnee, IL, and was toying with the idea of expanding the company through franchising. After careful validation of the business model at two other company-owned locations, BrightStar Care opened its first franchise location in 2006.
The need to find A Higher Standard of Care that was more dependable, more supportive, and more complete is what compelled Shelly to found BrightStar. Our mission is to provide a full continuum of home health care for people of all ages – from infants to seniors, as well as medical staffing services for healthcare facilities.
What Quality Care Means to Us
In over a decade, BrightStar Care has grown to over 340 locations nationwide and cultivated a legacy of delivering A Higher Standard of Care for thousands of families in their homes across the country. We understand better than anyone the significance and connection that “home” represents. So, when we saw a need for those with health needs beyond what was possible within the traditional home setting, our BrightStar team knew there could be A Higher Standard.
Through BrightStar Senior Living, we are answering the call. Licensed at the highest level, we have woven our heritage of Clinical Excellence into every facet of the BrightStar Senior Living experience, enabling us to care for residents with medically complex needs.
With specially trained clinical and support staff, our residents can continue their life journey in a person-centered environment that focuses on delivering upon our very sacred brand promise:
- Bring Joy to the lives of our residents
- Always treat our residents and one another with Dignity
- Strive to make, create, and maintain Connections with our residents
- Help our residents experience Beauty
- Always value and serve with passion based on the Individuality of our residents
Our first location, BrightStar Senior Living of Madison, broke ground in May of 2013 and opened the doors of its premium, small footprint community in March of 2014. New locations have followed, and now we are taking BrightStar Senior Living to the next level. After building a strong reputation, we are enlisting the help of like-minded franchisees to join BrightStar and bring our unmatched assisted living and memory care experience to families across the nation.