Demand for Hospital-Quality In-Home Care Motivated this BrightStar Care Franchise Owner
After six years in the health care industry, Jason Lieb noticed a growing trend: shorter hospital stays, and consequently higher readmission rates. While working as a hospital administrator, he realized there was a need in his community for high-quality home care that would ensure people don’t have to go back to the hospital and help people age gracefully from the comfort of their homes.
“I wanted to be part of the transitional care component of medicine and be that supportive healthcare provider, allowing them to stay in their home longer and receive services with dignity,” said Jason. “That really appealed to me.”
In 2016, Jason took the leap and became a BrightStar Care franchisee in Happy Valley, Penn. He opened his own home health care agency in April, 2016.
“I knew that bringing BrightStar Care here would be a great thing for clients, but it’s also a great company that caregivers want to work for and are proud to work for,” Jason said.
Joint Commission Accreditation Separated BrightStar Care from the Rest
“Coming from the hospital system, the Joint Commission is the gold standard of accreditation,” Jason said. “It’s a voluntary organization that you sign up for, and they are very strict about quality control measures, quality oversight, patient files and patient safety.”
At BrightStar Care, we, as a system, have received the Joint Commission’s Enterprise Champion for Quality award for a record five consecutive years, and we’re the only home care franchise system to do so. Our commitment to upholding the highest standards of care as outlined by the Joint Commission benefits both our clients and our franchise partners.
From Hospital Administrator to Home Health Care Franchisee
With a background in the health care industry, Jason’s transition to being a BrightStar Care franchise owner was seamless. He hired a branch manager right away, and he also has a Director of Nursing and a full-time salesperson to help him manage all of the new responsibilities that came with owning his own home care agency.
“The amount of hours I work are about the same, since I was on call 24 hours a day at the hospital, but there is a lot more responsibility when people rely on you for their jobs and their paychecks,” said Jason.
Jason relies on his health care background to ensure all of his clients are paired with the right caregivers and receiving the best treatment.
“You have to make sure you are getting clients in the door and pairing the right employees and the right clients together,” Jason said. “They need a good therapeutic relationship so clients are happy with their treatment and are reaching their health goals.”
BrightStar Care Provided the Support Jason Needed to Focus on High-Quality Care
While Jason knew his way around the health care industry, business ownership was new to him. He was grateful for the business training and support he received from BrightStar Care because it allowed him to focus on what he does best: providing high-quality patient care.
“BrightStar Care provided the business operational infrastructure that I needed support for, which allowed my concentration to be on high-quality care,” said Jason. “This is the first time I have ever owned my own business, so there have been many different things that I had to navigate. They helped guide me along that path and provided me with a good template of what to expect so nothing surprised me too much.”
After owning his home health care agency for more than a year, Jason is proud to be making a difference in his community by providing A Higher Standard of care and the full continuum of hospital-quality in-home care.
“I know that what we are doing every day and every week is really going to pay off,” Jason said. “When I take a step back and look at all the great things that we have accomplished already, it is certainly a rewarding experience.”